GENERAL SUMMARY

North Florida Reproductive Medicine is looking for a motivated, career-oriented hard working Front Office Check­In/Check-Out Representative. Serves patients by greeting and helping them, scheduling appointments, collecting payments, maintaining records and accounts. This position’s benefits include, but are not limited to: competitive wages, health insurance, life insurance, vision insurance, dental insurance, short & long term disability, 401 k, up to 3 weeks paid time off, 6 paid holidays, and an environment which fosters career and personal growth with the potential to advance within the company.

JOB DESCRIPTION:

• Optimizes patients’ satisfaction, physician time, and treatment room utilization by scheduling appointments in person or by telephone
• Keep patient appointments on schedule by notifying physician of patient’s arrival, reviewing service delivery compared to schedule, reminding physician of service delays
• Comfort patients by anticipating patient’s anxieties. answering patient’s questions, maintaining the reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording and updating financial information, recording and collecting patient balances, controlling credit extended to patients, filing and collecting
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies
• HIPAA compliance is expected
• Maintains operations by following policies and procedures
• Welcomes patients and visitors by greeting patients and visitors in person or on the telephone, answering or referring inquiries

EXPERIENCE:

High school diploma, minimum 1 year experience in the medical field, multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism, quality focus, team driven attitude and ability to work in a fast-paced environment.

LOCATION:

Jacksonville, FL 32207

LANGUAGE:

English (required)
Spanish

HOURS PER WEEK:

Monday – Friday
Weekend rotation

Pay

$15.00 – $21.00 per hour

Benefits:

• 401 (k) 
• 401(k)matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location

• In person